BPP & NEO

Kaufland's Business Partner Portal (BPP) provides you, as a business partner, with access to all the information you need for joint cooperation. The aim of the portal is to make the joint business relationship between Kaufland and the business partners even simpler, more transparent and, above all, more efficient. 

Simply report the e-mail address of the new contact person as well as their name and function directly to your responsible purchaser at Kaufland.

The Kaufland applications are optimized for use with Mozilla Firefox. 

Chrome, Edge and Safari should also be usable, if you are using Internet Explorer version 7 or 8 please try another browser. 

The application still does not open?

Contact our Business Partner support team here. 

Currently, the use of mobile devices for the Business Partner Portal is not recommended.

Please make sure you are using the browsers listed here.

• Windows and Mac clients: Chrome and Firefox     
• Windows only: Edge
• Mac only: Safari    

The latest versions of these browsers are supported. Ensure that you are using the latest / most up-to-date browser version to have the best possible user experience. The term "latest" is defined by the browser vendor, so check with browser vendors to determine the latest version available and upgrade as needed. We are strives to test all new supported browser versions, and on very rare occasions, may need to provide special instructions if a browser update has backward compatibility issues.

In the next step, clear your browser's cache and restart the browser. 

For clearing the cache using shortcut keys in  Firefox's browser, please proceed as follows:

1. Hold down the following three keys simultaneously: Ctrl, Shift and Del. This will open a popup titled "Clear Recent History".
2. In the drop-down menu, you can select for which period you want to clear the cache. The choices are: the last hour, the last two hours, the last four hours, today's history, or everything.
3. To clear the entire browser cache, select the "All" option from the drop-down menu.
4. After that, click the arrow next to "Details" to open the different options of which data to clear. To clear only the cache, select only "Cache" + "Cookies".

If you still have problems with the application, please contact our support team: Business Partner support team. 
In order to respond to your request as soon as possible and without major complications, we also ask you to provide us with the following information:

• Summary: Summary of the detected erroneous behavior.
• Description: step-by-step description and reproduction of the behavior (step 1, step 2, step 3... step n). Include time of discovery as well as relevant information such as users involved, screenshots, etc.
• Environment: system information, browser type, portal, etc.
• User
• Time
• Request ID
• Screenshot

Please contact your responsible purchaser or the Business Partner support team  directly. (Please do not make any statements that allow a conclusion to be drawn about a specific person.)

With the Business Partner Portal, our suppliers get access to all data relevant for collaboration. This portal performs business processes with Kaufland even easier, more transparent and above all, more efficient. Everything has been done to ensure the shared content on this platform is secure and protected from outside access.

You do not have access yet? 

Contact your responsible purchaser at Kaufland directly. You will then receive a registration email with all further information. 

Don't you have a contact person at Kaufland yet? 

Then call the following number: 0800 15 28 352

Your responsible Kaufland purchasing partner will create an account for you. You will then receive a registration e-mail.Click there on the marked link or copy/paste it in your browser.

You will then be redirected directly to the Business Partner Portal registration page. For your security, the process begins with a short 2-factor authentication by mail. For this, you will receive an email with the required code for the 2-factor authentication. Add manually or copy this code into the field in your browser. Press the next button. You will now be redirected to the actual activation. Fill in all the data you need and set a password. 

Please note that for your security no collective mailboxes are allowed. 

The following password requirements must be met: 

• between 8 and 255 characters
• upper case letter 
• Lower case letter
• Numbers
• Symbols

After you have completed all the data and a password, press "Next". In the last step, please read and confirm our Terms of Use. Once all this is done, you will be redirected to the Business Portal and you can start directly with the processing and operations.

You can find detailed click instructions here.

Refresh your inbox and wait a few minutes. If still no invitation email has been received please check your spam folder.

If you still cannot find the e-mail, you can reset your password to receive another e-mail. 

You can find instructions on how to do this under "How do I reactivate my activation link?"

If you still get stuck, please contact our Business Partner support team.

Note: This invitation email is valid for 21 days!

The Kaufland applications are optimized for use with  Mozilla Firefox.

Google Chrome, Microsoft Edge and Safari should also be usabel, if you are using Internet Explorer please try another browser. 

The application still does not open?

Contact our Business Partner support team.

Please note that the activation link is only valid for two weeks. If your activation link has already expired then click here "How do I reactivate my activation link?".

• You have already registered

If you have already used the activation link, you cannot use it again. If you have your password ready, you can log in directly via the Business Partner Portal login. 

If you have lost your password, click here.

• Your network security blocks access

When opening the activation link, the network security hits you. The link becomes invalid or does not forward correctly.

Try to disable the function or unblock the domains ondemand.com and kaufland.com. 

• Other problems

If you haven't registered yet and the link doesn't work then click here.

If you still get stuck, please contact our Business Partner support team.

If your activation link does not work or has expired, you can reactivate it yourself.

1. To do this, open the following website: Business Partner Portal Login
2. Now press the "Forgotten password" button
3. now enter your email address used during registration and press send.
4. You will now receive an email with which you can activate your account and set a password.  To do this, click on the link in the email.

Notice: 

• The link to renew the password is only valid for 2 hours.
• If you do not receive the email, please check your spam folder.

Please contact your known buyer at Kaufland.

Self-registration is not possible. 

Don't you have a contact person at Kaufland yet? 

Then call the following number: 0800 15 28 352

If you have forgotten your password, you can reset it from the comfort of your own home:

1. To do this, open the login-page of the Business Partner portal. 
2. Now press the "Forgotten password" button and enter the email address you use at Kaufland.
3. Now press send. Within a short time you should receive an email from Kaufland, which you can use to reset your password.

Note: The link sent in the password reset email is only valid for 2 hours.

Please check your spam folder if you do not receive the e-mail. 

If you still have problems with your login, please contact our Business Partner support team.

If you have forgotten your password, please look at "I forgot my password."

If the login is still not successful, please contact our Business Partner support team.